|
|
Complaints procedure.
|
51.—(1) The Commission shall set up a procedure to consider complaints from members of the public and users and intending users of small public service vehicles in respect of—
|
|
| |
(a) the condition and cleanliness,
|
|
| |
(b) the conduct and behaviour of a driver,
|
|
| |
(c) overcharging or other matters relating to fares charged by a driver for the hire, and
|
|
| |
(d) matters relating to the hiring,
|
|
| |
of a small public service vehicle.
|
|
| |
(2) The procedure set up under subsection (1) shall, as far as practicable, be user-friendly and accessible. The Commission shall publish details of the procedure.
|
