Consumer Protection (Regulation of Retail Credit and Credit Servicing Firms) Act 2022

Amendment of Financial Services and Pensions Ombudsman Act 2017

18. The Financial Services and Pensions Ombudsman Act 2017 is amended, in section 2(1) —

(a) by the substitution of the following paragraph for paragraph (b) of the definition of “consumer” (relating to a financial service):

“(b) a consumer who was, in relation to a credit agreement, a consumer-hire agreement or a hire-purchase agreement, a customer of the financial service provider in a case where a credit servicing firm undertakes credit servicing in respect of the agreement concerned,”,

and

(b) by the insertion of the following definitions:

“‘consumer-hire agreement’ has the meaning given to it in section 28 of the Central Bank Act 1997 ;

‘hire-purchase agreement’ has the meaning given to it in section 28 of the Central Bank Act 1997 ;”.