Credit Review Act 2026

Declining to conduct a review

27. (1) The Service may decline to undertake a review under section 26 , or may discontinue such a review where, in the opinion of the Service—

(a) the application for review is frivolous or vexatious or was not made in good faith,

(b) the application was not made by a borrower,

(c) the borrower has not exhausted any internal appeals procedure established by the relevant person concerned,

(d) the application was made after the expiry of the time limit specified in section 26 (2) or, where applicable, that time limit as extended under section 26 (3),

(e) the borrower has not paid the prescribed fee in respect of the application for review, or

(f) the borrower fails to comply with its obligations under section 26 (10) or otherwise fails to engage with the Service in relation to the application for review.

(2) The Service shall decline to undertake a review under section 26 , or shall discontinue such a review, where it forms the opinion that the decision the subject of the application for review—

(a) has already been reviewed by the Service,

(b) is not a credit decision, or

(c) was notified to the borrower—

(i) more than 30 days before the establishment day, or

(ii) in the case of a credit decision made by a person belonging to a class of regulated financial service providers prescribed by regulations under section 2 (2), before the coming into effect of the regulations.

(3) As soon as practicable after forming an opinion referred to in subsection (1) or (2), the Service shall inform the borrower in writing of the opinion and the reasons for it.